Exchange & Return Policy - Nandalala Enterprises – Natural Human Hair Manufacturer,Raw Remy Hair Supplier and Exporter

Exchange & Return Policy

WE ONLY HAVE WHAT WE GIVE
Exchange & Return Policy

WE ARE ALWAYS HERE TO HELP.

NANDALALA ENTERPRISES offers exchanges \ replacement within 15 days for all hair extensions that have not been worn or tampered with. NANDALALA ENTERPRISES offers the good news for you that, you will receive a confirmation mail immediately after placing the order. NANDALALA ENTERPRISES will provide the tracking number of the shipment with picture of the package on your WhatsApp / mail.

Within 7 – 8 working days you will receive your order.

 

DISCLAIMER: Refund or cancellation of order is not possible once you place your order on our website. If it’s necessary you can have replace your order within 15 days after received. For more information kindly contact us.

Exchanges

EXCHANGES ARE EASY.

Yes, it is easy and quick for exchange process. Need a different type? Return your current ordered and informed your exact requirement. We will send against it.

INITIATE AN EXCHANGE

HOW LONG WILL IT TAKE TO GET MY NEW ORDER?

Follow these 3 simple exchange steps:

  1. Initiate an exchange via info@nandalalaenterprises.com.
  2. Send your extensions back to us.
  3. Once we receive the returned goods, we will ship your new orders!
  4. Now it’s same procedure as in the beginning. Within, 7- 8 days take to receive your order.

DO I HAVE TO PAY FOR SHIPPMENT?

YES, THE SELLING COST OF THE PRODUCT DOESNOT INCLUDES SHIPPMENT COST. SO, ADDITIONAL SHIPPMENT COST HAS TO BE PAID DURING CHECKOUT.

We will not allow refunds once you have placed your order. Money not refunds back only replacement facility available with us.

WHEN WILL I RECEIVE MY EXCHANGE?

Your new order will be released for processing after our warehouse received and inspected the return goods. All order takes additional 1- 2 business days to processed and shipped from our warehouse, regardless the same shipping method.

CAN I RETURN MY NANDALALA ENTERPRISES ACCESSORY?

All of our accessories are final sale. We thank you for your understanding.

Do I GET MY EXPRESS SHIPPING COST?

No, Express shipping charges are not refundable.

HOW CAN I CONTACT YOU?

You can contact us by email at info@nandalalaenterprises.com. Nandalala Enterprises support team works 6 days a week (Sunday Holiday), 24 hours a day. We always guarantee a response within 48 hours and always happy to assist you. Contact us through our WhatsApp number (+91 9003241924) or click on the icon in the bottom left corner of our website and also send an email through info@nandalalaenterpries.com.

Shipping & Delivery

International orders will be required to cover their own shipping costs – prices will vary depending on the country. Please see checkout for more information.

Your order is shipped from our warehouse located in Chennai, Tamil Nadu, and India. The selling cost of our product does not cover shipping cost.  Additional shipping charges will be charged. We usually ship through DHL, FEDEX, UPS, AND CARGO courier.

PROCESSING TIME

It will take 1 to 2 business day to process your order, regardless of the shipping option selected at checkout and it might take 4-5 days or less to delivered package to reach you.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order. It may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).

INTERNATIONAL TAXES AND DUTIES

Your order will be from our warehouse in Chennai, Tamil Nadu, and India. This means that these fees are not included in the price of your purchase on our website. Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Nandalala Enterprises.

Please note that if your order is shipped with DHL Express or FedEx that they will pay on your behalf for any duties and taxes, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. On some occasions, you may receive an invoice from them after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. As we are unable to advise the amount of what these fees might be, we recommend contacting your country’s customs office or tax agent for respective charges and rates on importing human hair extensions.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to change your order or to change the address of your order. If you decide to change your shipping address, please write to us at info@nandalalaenterprises.com as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it’s too late for our team to change the order you can return your order to us once you’ve received it. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a replacement.

Disclaimer: if the returned product doesnot return our warehouse on time limit of 15 days or if the package is lost during transmitting, we won’t replace your order or refund you your money. So make sure you deliver us the package to our correct address and also provide us with the tracking number.

DELIVERED BUT NOT DELIVERED

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We also encourage customers to opt-in for package insurance at checkout via Route. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

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